Refund policy

Our programmes are booked by schools, colleges and universities. The fee, what it covers and when it is due are set out in the written proposal we agree with your institution.

Fees are paid only to Bright Pines Foundation's bank account, against an invoice. We never ask for payment in cash or to a personal account.

Free sessions for government schools and underprivileged students carry no fee, so this policy does not apply to them.

If you need to move a session, please tell us as early as possible. We will agree a new date with you, and where we can, at no extra cost.

If your institution cancels a confirmed programme, refunds follow the cancellation terms in your written proposal. If the proposal does not set any, we will refund fees paid for sessions that have not yet been delivered, less any costs we have already incurred, such as travel booked for the session.

If we have to cancel a session and we cannot agree a new date with you, we will refund in full the fee paid for that session.

To request a refund, email info@brightpinesindia.org with your institution's name and invoice number. Approved refunds are paid to the bank account the payment came from, and we confirm in writing when it is done.